Closing

My Lovely Guests, it’s a really hurt for me to end this tour because I really happy with you but our tour must be the end. As long as our journey, if I have made mistakes, please forgive me.
Well, for a few minutes we will arrive in our hotel. Please check your luggage and important things, don’t leave anything in our bus. Thank you.
Before we end our tour today, I would like to invite to say “Thank You” to Mr. Sunaryo because he has driven us and safety us back. (wait) Thank you.
Well, Ladies and Gentleman. If you want to make a tour again, please contact us in Somba Tours and Travel. We will serve you as soon as possible. Don’t forget to take dinner in Nataboan Restaurant at 08.00 p.m. Thank you. I don’t forget to say “Thank You Very Much” to all of you, thank you for your attention and your corporation.
Well, my Lovely Guests. Now we arrive in our hotel. Before we go down, I would like to invite you to say “Horas” once again for 3 times with your full spirit. 1, 2, 3 “Horas, Horas, Horas”. Thank you.
Well, now you can go down. Please be careful and mind your step. See you.

Tourism Objects Of North Sumatera

LAKE TOBA
          Lake Toba is a volcanic lake with a length of 100 kilometers and 30 kilometers wide, located in North Sumatra Province, Indonesia, which occurs when there is an explosion of the volcano at 69000-77000 years ago, in the estimate as well as one of the largest volcanic explosions in the world. This lake is the largest lake in Indonesia and Southeast Asia. In the middle of this lake there is a volcanic island called the island. Lake Toba has long been an important tourist destination in North Sumatra, in addition to Bukit Lawang and Nias, attract domestic and foreign tourists.

MILITARY MUSEUM
           This Military Museum was opened in year 1971. This Museum is one of the interesting place to be visited that was kept the historical things from army and citizens in North Sumatera such as Gun, Medicines, and Army’s clothed that was used in Indonesia independence’s war against the revolt in year 1958. Visiting this Museum can imagine how is the strength of our heroes in the past. This Museum was located at Zainul Arifin street.

BUKIT LAWANG
         Bukit Lawang is a small tourist village at the bank of Bahorok River in North Sumatra province of Indonesia. Situated approximately 86 km north-west of Medan, Bukit Lawang is known for the largest animal sanctuary of Sumatran orangutan (around 5,000 orangutans occupy the area), and also the main access point to the Gunung Leuser National Park from the east side.
Bukit Lawang rehabilitation center for orangutans was founded in 1973. The main purpose is to preserve the decreasing number of orangutan population due to hunting, trading and deforestation.

BERASTAGI
         Berastagi (In English it means “RiceStore") is a town and subdistrict of Karo Regency situated on crossroads on the main route linking the Karo highlands of Northern Sumatra to the coastal city of Medan.
The main economic activities in Berastagi, centre on the colourful fruit and vegetable market and on tourism. Berastagi is famous for its passion fruit. The main attractions of the town are the two active volcanoes; Gunung Sibayak with its hot springs, and Gunung Sinabung.
The town is also a stop on the way to Lake Toba. The dominant ethnic and linguisitic group is Batak Karo. Berastagi is 11 km from the Regency government in Kabanjahe.

SIPISO-PISO WATERFALL
          The Sipisopiso is a waterfall in the Batak highlands of Sumatra. It is formed by a small underground river of the Karo plateau that hurls itself from a cave in the side of the lake Toba caldera some 120 meters (360 feet) down to lake level. This fact earns it the title for the highest waterfall in Indonesia. Sipisopiso is a well-known tourist attraction and a nearby vantage point offers great vistas of the fall and the lake.
Sipisopiso waterfall is located in the Tanah Karo regency, at the northernmost tip of the Lake Toba caldera, near the fishing village of Tongging. The closest municipality, about 25 kilometers away, is the town of Kabanjahe.
 

MEDAN ZOO
          This zoo was managed by Government of Medan City that consisted of many kinds of tropical animals, mamalia, bears, tigers, lions, elephants, and etc. The wide areal is around 30 hectares with 10 km distances from center of city, is located in Pintu Air IV Street, Simalingkar B District Medan Tuntungan. It is opened every day at 09.00-17.00 WIB.

PEKAN RAYA SUMATERA UTARA
           Pekan Raya Sumatera Utara (Great Market North Sumatera) was located in Gatot Subroto Street around 7 km from the center of city, exactly in Tapian Daya Building as the Culture, Industry and Business Promotion Completion. It is opened on April and September everyyear. Different traditional dancing and culture exhibition are always showed at this exhibition opening events.

RAHMAT GALLERY
           “Rahmat” International Wildlife Museum & Gallery” is one of the gallery in Asia that have less more than 850 animal’s collection from different countries, have been entered Record Book and Receive International Appreciation in Conservation part for preventing wild animal’s exist in this world. In this gallery have different wild animal’s collection from the smallest till the largest based on their adaptation.

PAJAK IKAN LAMA
           Pajak Ikan Lama, Originally was market for trading fish. It was used by fishman who came from Belawan. With Tongkang Boat across the Deli River. Along with the decreasing capacity of the Deli River to uphold the fish boat. Pajak Ikan Lama present day has evolued to become. The center of clothing market with reasonable price without a doubt, one of the most visited tourism object. Coming to this traditional market.

POST OFFICE
          These buildings form a fascinating history, completed in 1911 by architect SNUYF, Director General Bureau of the Netherlands to Indonesia at the time. This building is the major work SNUYF. Post Office is located directly in front of the Dharma Deli Hotel. Currently the Central Post Office in North Sumatera.

NIAS ISLAND
           Nias is an internationally renown surfing destination. The best known surfing area is Sorake Bay, close to the town of Teluk Dalam, on the southern tip. Enclosed by the beaches of Lagundri and Sorake, the bay has both left and right-hand breaks. As they wait for waves, surfers can often see sea turtles swimming below. Nias best known for its remarkable diversity of festivals and celebration. The most well known event is Stone Jumping, a manhood ritual that sees young men leaping over two meter stone towers to their fate.

SIOMBAK INDAH LAKE
            Lake of Siombak Indah was located in Rengas District, Medan Marelan. This lake was a beautiful non-nature lake, with the 40 hectares wide 15 km distance from center of city. This lake was always used for Kano Festival and Traditional ship as the place recreation.

TANGKAHAN
            Tangkahan, as an eco tourism area was established in 2001. Previously the area was logged and poachers hunted the animals. However, the local people have transformed the region, by stopping the logging and forming forest rangers group to patrol for the illegal activities. Now, Tangkahan is defended by two rangers patrol. This area can be reached in 3,5 hours by bus from Stabat, the capital city of Langkat regency and 6 hours from Medan.

MAIMOON PALACE
            Maimoon Palace was built in 1888 by Sultan Maimun Al Rasyid and the architect was captain Th. Van Erop who worked for the KNIL army. The design reflects the traditional Malay and Moeslem Indian styles. It consists of a main building with two wings. The main building has two floors, 82 stone ports and 43 massive wooden marts. The palace as a whole covered 2.772 square meters.

MASJID RAYA AL-MASHUN
            Masjid Raya (Grand Mosque) is part of the legacy left by the Deli Sultan. This mosque is still used for prayers today. Some ornaments and materials were brought from Italy. This is the biggest and the most beautiful mosque in North Sumatera. It was built in 1906 and located about 200 meters from Maimoon Palace. The architecture is of Moorish style.

TJONG A FIE MANSION
            Tjong A Fie Mansion is an ancient fantastic Chinese style building contructed in 1900. It is located on Jalan Jend. Ahmad Yani, Kesawan. Tjong A Fie is the first millionaire in Sumatera, whose names is very famous until now though he died in 1921. His success is due to his effort in business and his good close relationship with Sultan Deli as well as the authority of the Dutch tobacco estate. Until now, the mansion is still occupied by the family of Tjong A Fie.

TIRTANADI WATER TOWER
            One of the landmark of Medan is the water tower of Medan which is now owned by the Water company. When we come into this city from south through Jl. Sisingamangaraja, we will be welcomed by the top of Tirtanadi tower which used to supply water to the city of Medan. It is located almost in the city center.

MUSEUM OF NORTH SUMATERA
            The Museum of North Sumatera was built in 1945 and inaugurated in 1982 by the Minister of Education and Culture, Daoed Yoesoef. It exhibited 6.500 stuff, mainly traditional clothes, tools, and cultural artifacts. It is located on H.M. Joni Street, which is about 4 kilometers to the south of the city center.

IMMANUEL CHURCH
            Immanuel Church is oldest church in Medan. The location is at Jl. Diponegoro, constructed in 1921. This church is still used by Christians for spritual services either on Sundays or other days for ritual ceremonies such as Marriage, Christmas, etc. This church can accommodate about 500 congregations for services. We can also find another churches in Medan such as Roman Catholic Church on Jalan Pemuda, which is constructed in 1929. 

VIHARA GUNUNG TIMUR
           Vihara Gunung Timure is famous as the oldest Buddhist Temple erected by the Buddhist Congregation in 1962. Generally, the Buddhist prays at this temple everyday. It is also used for other rituals such as Anniversary of Sidharta Gautama usually held within 4-15 April every year and Imlek ( Chinese Lunar New Year ), etc.

SHRI MARIAMMAN TEMPLE
            Shri Mariamman is the oldest Hindu temple in Medan. It was built in 1884 by The Hindu Congregations. This temple is located on Jl. H. Zainul Arifin. Generally, the Hindu congregation come to pray in this temple every morning. This temple is also used for other Hindu rituals such as Deepavali Anniversary, Padi Harvesting, etc.

SINABUNG VOLCANO
            Sinabung volcano is 2,417 m above the sea level. The ascent passes through tropical forest and difficult cliff. There a camp ground at the top. From the top climbers can also see the crater which still actively produces lava. We can also see the beautiful scenery. It is about 30 km from Berastagi to the place where you start climbing which begins at Lau Kawar Village and Mardinding village and takes about 4 hours.

SALIB KASIH
            Salib Kasih ( Love Cross ) of 31 meters high cross was built in 1993 up on the mountain of Siatas Barita, the beautiful panoramic view of the valley Rura Silindung and the city of Tarutung can be viewed from this place. This monument is built in memorial of Dr. I. L. Nomensen who brought Christianity to the land of Batak

LONSUM
            PT. LONDON SUMATERA INDONESIA, this building used to be called JULIANA BUILDING in the 1920s, and now inhabited by PT. London Sumatra Indonesia (Lonsum). When this building was set up Harrison and Crossfield's, a British-owned plantation company.

SIBAYAK VOLCANO
            This active volcano is 2,172 m above the sea level. The ascent passes through thick forest and dangerous cliffs. From the mountain peak climbers can look down into the crater, which is still actively produce lava. Tourist can also see the beautiful scenery around them. From Berastagi to the place where you start climbing at the village Jaranguda is about 1,5 km or 15 km from the village Raja Berneh, and it takes hours to climb the mountain. The temperature at the peak is about 180C.


General Information About Medan

Well, my Lovely Guests. Now I will tell you information about Medan.
Medan is a metropolitan city. Medan is the third biggest city in Indonesia after Jakarta and Surabaya. Medan is the center of trade, commerce industry, and entertainment. Medan started as a village that called “Kampong Medan”, in English it means “Medan Village”. Kampong Medan was founded by Guru Patimpus around July 1st, 1590. Medan famous with Bika Ambon, the price is about Rp 30.000,-/box. In Medan, we can find many kinds of transportation, such as Angkot, Bus, Taxi, and Padycap. Padycap devided 2 kinds, they are Traditional Padycap and Modern Padycap. The Modern Padycap uses machine but Traditional Padycap does not. If you want to stop the Angkot, you can slack your hand, like this …(practice it)… and if you want to go down, you can say “Pinggir Bang”, in English it means “Stop, Sir”.

General Information About North Sumatera

 
Well, my Lovely Guests. Now I will tell you general information about North Sumatera.
North Sumatra lies at latitude l°N - 4°N, longitude 98°E - 100°E, and borders on the special region of Aceh on the north, the province of West Sumatra and Riau on the south, the Malacca straits on the east, and the Indian Ocean on the west. The total land area of North Sumatra covers an area of 71,680 sq km, with 10,256,027 inhabitants.
The province of North Sumatra is comprised of 11 regencies, 7 municipalities, and 3 administrative cities. The capital is Medan. It is the western gate of the Indonesian archipelago. It faces the Malaysian Peninsula, and is separated by the Malacca straits. Medan has developed a lot in the last several years. It also has a lot of historical remains which show how the tradisional life styles were maintained by previous generations.
The province of North Sumatra is rich in flora and fauna. The main exports are rubber, tea, palm oil, cocoa, coffee, and tobacco. The fame of Deli tobacco makes North Sumatra well-known in the world. Deli tobacco has been available ever since the Dutch colonial era. It is still exported to Europe and other countries. Some other crops which are also grown are tobacco, rubber, tea, coffee, cocoa, and coconut. North Sumatra is also famous for its many different kinds of delicious fruits; i.e., salak, rambutan, mangoes, mangosteens, langsat, durian, markisah, oranges, and watermelons.
North Sumatra is an exciting place to visit, especially, for those who really enjoy staying in villages. North Sumatra is predominantly covered by large forests, hilly areas, volcanoes, and some coastal areas with beautiful white sand. There are many tribes, different cultures, and languages, and as a result, there are many different kinds of interesting arts and crafts that can be found throughout the area.
Tourists can get to North Sumatra from various places. The best choices are to take a ferry from Penang to harbor of Belawan or to arrive by plane, getting off at Polonia airport in Medan. The transportation systems are quite good in both the cities and rural areas. It is suggested that tourists who would like to go to North Sumatra take transportation from Aceh, all the way to Jakarta going through Riau or West Sumatra. Moreover, the highways have recently been recently been repaired and you can board luxury buses which are air conditioned so you can enjoy your trip.
North Sumatera is one of 33 provinces in Indonesia. The capital city of North Sumatera is Medan. The governor of North Sumatera is Mr. Gatot Pujo Nugroho. The mayority etnics in North Sumatera are Malaynese and Bataknese. In North Sumatera you can find “Naniura” and “Arsik” as traditional food and “Tuak” as traditional beverage. You can find Tuak in “Lapo Tuak” and the price is about Rp 3.000,-/glass.
 In North Sumatera, you can find many tourism objects, such as Lake Toba, Sipiso-piso Waterfall, Tomok Shopping Centre, Samosir Island, Bukit Lawang, Berastagi, Rumah Bolon, Gundaling, and Siallagan Village.
The airport of North Sumatera is Polonia Airport. The seaport of North Sumatera is Belawan Seaport.
Geography and Population
The province of North Sumatra stretches across the island of Sumatra between the Indian Ocean and the Strait Malacca. It borders Aceh province on the northwest and Riau and West Sumatra provinces in the southeast. It has an area of 70,787 km². The province contains a broad, low plain along the Strait of Malacca on which the provincial capital, Medan, is located. In the south and west, the land rises to the mountain range that runs the length of Sumatra; the mountains here are dominated by Lake Toba, formed from the caldera of an ancient volcano. Several large islands in the Indian Ocean off the coast of Sumatra are part of North Sumatra, most notably Nias, and the Batu Islands.
North Sumatra recorded a population of 11.48 million in the 2000 national census. An Intercensal estimate for 2007 shows a population of 12,834,371, m2010 census recorded 12,985,075 people, a sex ratio of 99.59 men per 100 women.
Agriculture and Economy
Sumatra Mandheling and Sumatra Lintong coffee beans are grown in North Sumatra and largely exported to the United States. Mandheling is named after the similarly spelt Mandailing people located in North Sumatra, Indonesia. The name is the result of a misunderstanding by the first foreign purchaser of the variety, and no coffee is actually produced in the "Mandailing region". Lintong on the other hand, is named after the Lintong district, also located in North Sumatra.

General Information About Indonesia

Well, my Lovely Guests. Now I will tell you general information about Indonesia.
Indonesia devided 2 words, “Indos” and “Nesos”. Indos means Indian and Nesos means Island. So the meaning of Indonesia is Indian Island. Indonesia is Republic Country, so Indonesia lead by president and vice president. At present, the president of Indonesia is Mr. Susilo Bambang Yudhoyono and the vice president is Mr. Budiono. Indonesia devided 33 provinces. Indonesia has 5 largests island, there are Sumatera Island, Java Island, Borneo Island, Celebes Island, and Papua Island.
The flag of Indonesia is known as “Sang Saka Merah Putih” and the colors are red and white. Red means brave and white means holy. The designer of Indonesia’s flag is Mrs. Fatmawati, she is the first president’s wife. The first president of Indonesia is Mr. Soekarno.
Indonesia’s anthem is “Indonesia Raya” and compossed by Mr. Wage Rudolf Supratman. Indonesia has 1 motto, “Bhinneka Tunggal Ika”, it means “Unity in Diversity”. The Independence Day of Indonesia is on August 17th, 1945. The currency is Rupiah. The currency of Indonesia is Rupiah. Kinds of currency in Indonesia, such as :
1.      Rp 100.000,- :  the colors are red and white.
2.      Rp 50.000,-   :  the colors are blue and white.
3.      Rp 20.000,-   :  the colors are green and white.
4.      Rp 10.000,-   :  the colors are purple and white.
5.      Rp 5.000,-      :  the colors are orange and white.
6.      Rp 2.000,-      :  the colors are grey and white.
7.      Rp 1.000,-      :  the colors are blue and white.
If you want to change your money, you can go to Money Changer, for example Duta Valas Money Changer in Brigjen Katamso Street.
Indonesia has 6 religions, such as Moeslem, Christian, Catholic, Hinduism, Buddhist, and Konghuchu. The most religion in Indonesia is Moeslem and the new religion in Indonesia is Konghuchu. Indonesia has many kinds of etnics, such as Acehnese, Bataknese, Betawinese, Sundanese, Javanese, Minangnese, Asmatnese and Torajanese. In Indonesia you can see many tourism objects, such as Raja Ampat, Bali Beach, Lake Toba, and Komodo Island.

Explaining Destination

Our destination for today is visiting …(Tourism Object)… and the located in …(Address Of Tourism Objects)… It takes …(duration)… from our hotel and (Tourism Object) is one of interesting tourism object in Medan. (Tell to guests a little about destination)

Explaining Timezone

In Indonesia, there are many kinds of timezones, such as :
      1.      Western Indonesia Time, it’s 7 hours from GMT.
      2.      Middle Indonesia Time, it’s 8 hours from GMT.
      3.      Eastern Indonesia Time, it’s 9 hours from GMT.

Explaining Bus Facilities

Now I will tell you about our bus facilities. Our bus has many facilities, there are such as:
      1.      35 Reclining Seats, that you can set up and down.
      2.      Type Recorder.
      3.      Microphone.
      4.      Waste baskets.
      5.      Air conditioner.
Because we have air conditioner in our bus, I hope your corporation to don’t smoke in our bus as long as our journey. Thank you.

Greeting

Since we are in North Sumatera, especially in Medan, if you meet someone, you can say, “Horas”. Horas in English, it means “Welcome”. In North Sumatera, we can find many kinds of greetings, there are :
      1.      Horas from Batak Toba Language.
      2.      Mejuah-juah from Batak Karo Language.
      3.      Njuah-juah from Batak Simalungun Language.
      4.      Ahoy from Malay Language.
      5.      Yahobu from Nias Language.
Because we are in North Sumatera, especially in Medan, I would like to invite you to say “Horas”, for 3 times and rise your hand with your full spirit, like this “Horas, Horas, Horas”. 1, 2, 3 “Horas, Horas, Horas”.

Introducing

Well, let me introduce myself. My name is Lamtota Banjarnahor. You can call me “Sir Lamtota” and I’m your tour guide today. And let me introduce our driver, his name is Mr. Sunaryo. Would you like to say “Hello” to Mr. Sunaryo, my Lovely Guests? (wait for answer) Thank you.

Opening

Good morning, Ladies and Gentleman. Welcome to Indonesia, especially in Medan, Medan is the capital city of North Sumatera. It’s really amazing to me because I can accompany beautiful and handsome guests today. (smile) Before we start our tour today, I want to ask you, “How are you today, Ladies and Gentleman?” (wait the answer) “How about your flight yesterday?” (wait the answer) Thank you. Well, my Lovely Guest. Now we can start our tour today, I hope you have fun and enjoy our tour today.

Tugas Seorang Guide Di Objek Wisata

1. Menjelaskan nama tempat, tahun berdirinya, pendirinya, serta fungsinya di masa lalu maupun di
    masa sekarang.
2. Memberikan informasi tentang ukuran tinggi, panjang, serta keistimewaan objek wisata.
3. Latar belakang sejarah serta hubungan objek wisata tersebut dengan kebiasaan penduduk
    disekitar objek wisata tersebut diinformasikan.

Tugas Guide Pada Saat Tour

1. Perkenalan.
2. Penjelasan tentang tour.
3. Nama tempat/objek yang akan menjadi tujuan utama dengan deskripsi mengenai keunikan objek
    wisata.
4. Mengetahui dan menginformasikan keadaan penduduk sekitar yang dilewati.

Pengertian Transfer In dan Transfer Out

1. Transfer In
Ialah penjemputan untuk rombongan wisatawan/perorangan.
Langkah-langkah yang harus dilakukan pada saat Transfer In :
1. Mengetahui jadwal datang wisatawan sehingga bila terjadi perubahan jadwal penerbangan,
    dapat segera mengambil keputusan.
2. Menemui driver untuk memberitahukan apa yang perlu diketahui dan apa yang akan
    dilakukan oleh pengemudi.
3. Membawa tanda pengenal yang sudah ditentukan oleh travel dan berdiri ditempat yang mudah
    dilihat oleh wisatawan.
4. Menggunakan fasilitas terminal yang tersedia dan dimanfaatkan untuk keperluan wisatawan.
5. Mengecek jumlah tamu yang datang dan yang tidak datang.
6. Melaksanakan prosedur pengecekan atau pengawasan dan jumlah bagasi yang diangkot oleh
    tour leader.
7. Segera melaporkan pada maskapai penerbangan yang bersangkutan apabila ada
    barang yang hilang/tertukar.
2. Transfer Out
Ialah pengantaran untuk rombongan wisatawan/perorangan.
Langkah-langkah yang harus dilakukan pada saat Transfer Out :
1. Memberitahukan tentang jam keberangkatan pesawat dan penerbangan yang digunakan.
2. Hendaknya menanyakan apakah diantara rombongan ada yang mengkhendaki tempat khusus.
3. Memberitahukan tentang waktu Check In, Boarding Pass, dan pemeriksaan imigrasi dan pabean,
    serta airport tax.
4. Menyampaikan permohonan maaf atas segala kekurangan yang tidak berkenan dihati dan
    mengucapkan selamat jalan, tidak lupa juga untuk menyampaikan permintaan untuk dapat
    berkunjung lagi.
5. Setibanya dibandara, turun terlebih dahulu dan berdiri dimuka pintu kendaraan untuk memeriksa
     jumlah wisatawan dan membantu wisatawan untuk turun.
6. Bawa mereka ke Check In Area dan memeriksa apakah barang-arang mereka sudah lengkap.
7. Memeriksan Check In secara tertib dan teliti, kemudian menyerahkan tiket dan boarding pass
    kepada tour leader.
8. Mempersilahkan rombongan untuk menuju tempat pemeriksaan dokumen perjalanan dan tidak
    lupa untuk menyampaikan salam perpisahan.

Topik Briefing Sebelum Tour Berlangsung

1. Tujuan
2. Nama-nama jalan yang akan dilalui.
3. Waktu tiba diobjek wisata yang akan dikunjungi.
4. Hal-hal yang dapat dilihat diobjek wisata.
5. Tempat menginap dan makan.
6. Memberitahukan tentang prosedur keselamatan dan kesehatan.
7. Membuat peraturan grup.
8. Menginformasikan tentang kebiasaan lokal dan peraturan untuk memasuki objek wisata.
9. Menginformasikan tentang prosedur pada saat bus berhenti.
10. Memberikan informasi tentang factor lingkungan dan budaya.
11. Optional tour.

Teknik Untuk Membangun Kekompakan Didalam Sebuah Group

1. Perkenalan antara tamu yang satu dengan yang lainnya atau buatlah sistem pertukaran tempat
    duduk pada saat di bus.
2. Aturlah agar grup merasakan kenyamanan antara yang satu dengan yang lain dengan melakukan
    kegiatan yang sama dan bermain game.
3. Berikan dorongan/motivasi kepada seluruh anggota tour untuk menghargai satu dengan yang
    lainnya pada tempat dan waktu.
4. Lakukan tindakan yang bisa mengakrabkan anggota tour untuk menyadari setiap kesalahan
    satu sama lainnya.
5. Berikan interaksi atau sifat dorongan kepada grup agar dapat menyelesaikan masalah
    dengan cara berdiskusi.
6. Sarankan kepada setiap anggota untuk bisa duduk atau bergabung dengan grup yang berbeda
    ketika waktu makan siang atau istirahat.

Teknik Guide

1. Sikap Saat Sedang Guiding
1. Pakaian rapi, bersih, dan tidak diperkenankan menggunakan sandal.
2. Ketika menjadi guide, tidak boleh mengunyah sesuatu seperti permen.
3. Tidak boleh menyilangkan kaki ketika sedang memandu.
4. Wajarkan bagian tubuh.
5. Sikap bersahabat dengan semua wisatawan.
6. Tidak melakukan diskriminasi.
7. Selalu berjalan didepan wisatawan agar mereka tidak menunggu arah kemana akan dilalui.
8. Selalu menggunakan kata-kata yang sopan.
9. Tidak memaksakan kehendak.
10. Pada saat tour selesai, perlihatkan bahwa Anda sangat senang bersama mereka.
2. Teknik Berbicara Saat Guiding
1. Jangan terlalu cepat dan terlalu lambat.
2. Atur volume suara.
3. Jangan berbicara sambil memasukkan tangan kedalam saku celana.
4. Hilangkan logat daerah, ucapkan setiap kalimat dengan penuh semangat agar guest tertarik atas
    apa yang diutarakan.
5. Tetap jaga performance hingga akhir.

Regular Tour & Optional Tour

1. Regular Tour
Ialah tour yang diselenggarakan berdasarkan objek waktu dan harga yang sudah ditetapkan sesuai dengan perencanaan yang disusun oleh operator.
2. Optional Tour
Ialah tour yang direncanakan yang digerakkan oleh Travel Agent dan merupakan resiko dan tanggung jawab sendiri. Tour ini diselenggarakan oleh suatu kesepakatan tour dan tidak ada unsur keterpaksaan.

Persiapan

1. Persiapan Sebelum Memberikan Informasi
1. Hitunglah satu per satu tamu yang akan dibawa.
2. Test microphone apakah tamu dapat mendengarkan suara kita.
3. Instruksikan kepada tamu kegiatan apa yang akan kita lakukan selama di objek yang akan
    dikunjungi dan dimana tour akan berakhir.
4. Ingatkan kepada tamu supaya tidak berjalan di gang/lorong mobil pada saat tour berlangsung.
5. Buatlah suatu macam pengumuman yang berisi tentang sesuatu yang harus dilakukan oleh
    guide/supir demi kenyamanan wisatawan.
6. Hitung tamu setelah atau sebelum masuk ke bus.
2. Menyiapkan Informasi Untuk Disampaikan
1. Informasi diseleksi dan disiapkan untuk memenuhi kebutuhan wisatawan berdasarkan :
    . Latar belakang, sejarah, dan budaya.
    . Asal negara.
    . Usia.
    . Tingkat pendidikan.
    . Minat khusus.
    . Cakupan yang diminta.
2. Informasi dipilih dan dikelola sesuai dengan rute dan jadwal perjalanan.
3. Informasi yang diberikan selama perjalanan wisata yang diperpanjang waktunya dan temanya
    harus konsisten dan tidak berupa pengulangan.
4. Informasi disusun mengikuti prosedur yang berlaku untuk memudahkan penyampaian serta
    waktu yang tepat untuk diberikan informasi.

Peraturan Dan Tanggungjawab Guide

1. Pastikan tugas keseluruhan perjalanan memuaskan tamu Anda.
2. Pastikan perjalanan yang dilakukan sesuai dengan yang Anda promosikan.
3. Menyediakan informasi yang Anda susun kepada tamu Anda.
4. Mengatasi permasalahan umum selama perjalanan dan keadaan darurat.
5. Mengkonfirmasikan kembali komponen tour sesuai pesanan.
6. Menanganai Transfer In dan Transfer Out maupun Check In dan Check Out.

Menyajikan Informasi Kepada Wisatawan

1. Informasi yang diberikan adalah informasi yang mutakhir, akurat, dan relevan.
2. Kedalaman dan keleluasan informasi yang disiapkan harus sesuai dengan kebutuhan wisatawan.
3. Penyajian informasi yang disampaikan harus menyiratkan kepekaan sosial budaya.
4. Penyajian informasi dilakukan dengan pendekatan yang menghibur dan pendekatan pembelajaran.
5. Gunakanlah bahasa yang dapat dimengerti oleh rombongan wisatawan.

Memimpin Rombongan Wisatawan

1. Tepat waktu dan sesuai dengan jadwal yang disampaikan kepada wisatawan.
2. Jadwal yang diberikan harus dipatuhi oleh seluruh wisatawan.
3. Untuk mengurangi gangguan/hambatan terhadap pihak yang lain, maka wisatawan harus diberikan
    petunjuk perjalanan.
4. Wisatawan dianjurkan untuk tetap mengikuti prosedur apabila mereka terpisah dari rombongan.
5. Memberikan instruksi yang tepat sesuai dengan kondisi rombongan.
6. Wisatawan dianjurkan untuk meminta penjelasan tentang instruksi yang diberikan apabila
    diperlukan.

Kode Etik Guide

1. Seorang guide harus menghindari berdiskusi dan berargumentasi tentang agama, politik, dan ras.
2. Seorang guide harus menyediakan informasi yang terpercaya kepada wisatawan, tepat, dan paling
    update.
3. Tidak membahas tentang permasalahan dalam perusahaannya.
4. Seorang guide tidak boleh membicarakan tentang masalah pribadi kepada tamu untuk 
    mengharapkan uang atau bantuan lainnya.
5. Diakhir tour seorang guide harus dapat memberikan kesan yang baik hingga tamu mau datang
    kembali.
6. Memberi kesan yang baik tentang kebudayaan guide.
7. Dapat memberikan suasana yang hangat dan menyenangkan serta kesopanan sebagai
    budaya dari Indonesia.
8. Tidak meminta komisi.
9. Seorang guide harus mengerti budaya dan latar belakang tamu dan memastikan mereka
    mematuhi peraturan/hokum/kehidupan social yang berlaku di Indonesia.
10. Sabar, sence of humor.

Jenis-Jenis Guide

1. Payroll Guide
Ialah guide yang terikat pada sebuah perusahaan perjalanan atau BPW dan biasanya mempunyai gaji yang routine atau secara berurutan.
Kegiatannya adalah :
1. Melakukan transfer in dan transfer out.
2. Dapat melakukan inbound dan outbound.
3. Overland tour.
4. Dapat melangsungkan semua tur sesuai dengan ketetapan dari perusahaan.
2. Freelance Guide
Ialah guide yang tidak terikat dengan perusahaan dan hanya mendapatkan gaji pada saat tour.
Kegiatannya adalah :
1. Melakukan transfer in dan transfer out.
2. Dapat melakukan inbound dan outbound.
3. Dapat melangsungkan semua tur sesuai dengan kontrak/kesepakatan terhadap permintaan wisatawan.
3. Tour Guide
Ialah guide yang menangani masalah tur.
Kegiatannya adalah :
1. Melakukan transfer in dan transfer out.
2. Melakukan inbound dan outbound.
4. Local Guide
Ialah guide yang berada di objek wisata tertentu.
Kegiatannya adalah :
1. Memberi informasi di tempat/objek wisata dia bekerja.
2. Tidak dapat melakukan transfer in dan transfer out.
3. Tidak dapat melakukan inbound dan outbound.
5. Individual Guide
Ialah guide untuk wisatawan perorangan.
Kegiatannya adalah :
1. Melakukan transfer in dan transfer out.
2. Melakukan inbound dan outbound.
6. Group Tour Guide
Ialah guide untuk wisatawan grup.
Kegiatannya adalah :
1. Melakukan transfer in dan transfer out.
2. Melakukan inbound dan outbound.
7. Domestic Guide
Ialah guide untuk dalam negeri.
Kegiatannya adalah :
1. Melakukan transfer in dan transfer out.
2. Melakukan outbound tetapi tidak dapat melakukan inbound.
8. Foreign Guide
Ialah guide untuk melakukan perjalanan keluar negeri.
Kegiatannya adalah :
1. Melakukan transfer in dan transfer out.
2. Melakukan inbound tetapi tidak dapat melakukan outbound.